A report for discussion on April 21 indicates a high risk for the council’s digital transformation programme, having already committed £12.4 million, with an additional £2.34 million under consideration. Proposed changes aim to improve services through automation and AI, but potential issues include implementation delays, unmet savings, and staff resistance. The council acknowledges that some services may face disruptions during this transition, which also involves updating internal systems like HR and finance. Safeguards are in place to maintain service accessibility, and councillors will review plans and risks at the upcoming cabinet meeting.
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